RETURN AND REFUND POLICY
Any request for return must be made within five (5) working days of receipt of your goods with prior authorization, respecting these conditions:
- If the print does not conform to what you approved or the goods were damaged on delivery
- If there are manufacturing defects on the delivered products (hole, stain, etc.).
For a return or a refund, write to us in the category 'Customer Service' in the tab 'Contact' at the bottom of the page. A return number will be provided by email and a shipping label to affix on your package and all at our expense (SUMACOM).
MAINTENANCE OF CLOTHES
It is strongly recommended for the maintenance of your clothes to follow these indications:
Wash 100% cotton garments before use to prevent premature discolouration of the fabric.
Clothing made of polyester requires very little soap and no fabric softener to preserve the antimicrobial treatment of your fabric.
Please do not use bleach or iron with a hot iron directly on the print of the garment.
Any damage resulting from a non-compliance with the criteria mentioned above, is excluded from the refund policy.
IN THE CASE OF ITEMS OUT OF STOCK (B / O):
You will be contacted by email to advise you of additional delivery times for your item (s) that are not available. However, the available items will be delivered separately.
IN THE CASE OF DISCONTINUED ITEMS:
They will be refunded.
COLORS OF ITEMS
Due to internet technology, the colors of the products shown on the catalog may vary from the actual colors.
TERMS AND POLICIES OF PAYMENT
Payments accepted on the store are Visa, MasterCard, Amex and PayPal. An order confirmation email will be sent to you with the details of your order, as well as an email confirming your payment.
DELIVERY AND DELIVERY TIME
According to the agreement on the frequency of placing orders with the company or institution; allow 10 to 15 business days after receiving it from SUMACOM Inc.
An order may be canceled in writing and subject to our authorization within 24 hours. For a cancellation, write to us in the category 'Customer Service' in the tab 'Contact' at the bottom of the page.